Chelsea Lee & Co.
The back end of your shop, tied up neatly.
I'm Chelsea, the second brain every ecommerce owner needs but rarely has. I remember the details, catch the gaps, and solve recurring problems before they become crises, so you get your time back to do the work you actually love.
You opened a shop. You didn't sign up to live in the admin.
The work behind a store grows faster than the store does. When it all sits with you, the creative part is the first thing to go.
Three ways to work together
Start with a clear look at what's happening in your store, then hand over as much of it as you want.
Ecosystem Audit
A one-time diagnostic of your whole back end, delivered as a written report you can act on.
- What's working, what's leaking time
- Prioritized fixes in plain language
- Fee credited to your first retainer month if you sign on within 30 days
Full Ops Support
You set the direction, and I keep everything running.
I handle the day-to-day work so your store runs smoothly without you managing every detail.
- Full product catalog management
- Order fulfillment and customer service, start to finish
- Day-to-day troubleshooting and platform maintenance
- Vendor agreements and invoicing handled on your behalf
- Monthly check-in with improvement recommendations
Full Ops Ownership
I own your backend: the decisions, the systems, and the results.
You get the business side of your time back. I find what's slowing you down, build the fix, and run it.
- Everything in Full Ops Support
- Automation and systems built and run by me
- Improvements made, not just suggested
- Performance reporting so you always know where things stand
- Vendor management and expansion support as you grow into new sales channels
- Priority access and full ownership — nothing waits on you
Operational clarity isn't just an ecommerce thing.
I also take on project-based work for any type of business. From dance studios to social media agencies, I've helped all kinds of businesses get their back end in order, and I'd love to help with yours.
Every business runs a little differently. Tell me what you need, and I'll put together a custom package around it.
The Bow Method
A precision-first way to simplify the back end of a creative business. Four steps, in order, every time.
Break Down
Take the whole operation apart and find where time and orders are slipping.
Organize
Give every product, file and process one clear home.
Workflow
Build repeatable steps so the store runs the same way on a busy day as a quiet one.
Create Room
Hand you back the hours, for designing, selling, or a day off.
A chemist's eye for what's really going wrong.
I spent 15 years as an analytical chemist, trained to notice the small thing that quietly wrecks everything downstream if nobody catches it. I find the root cause, build a process around it, and get the same result every time. It turns out that's exactly what the back end of a business needs.
I'm the second brain who remembers the details so you don't have to: a real person checking the work, not an app or a bot guessing at it.
After I took over her operations, my first client quadrupled her monthly income and more than doubled her clientele. Giving more owners that kind of relief, and their time back, is why I started Chelsea Lee & Co.
Tied up or tangled?
Find out where your store's operations stand on time, systems and growth. You'll land in one of three results: Picture-Perfect Bow, Loose Ends, or Tangled Ribbon.
Follow along on Instagram
Kind words from the shop owners I work with
“Chelsea has truly been a total game changer in my business. She came on during a huge transition as we… moved everything over to Shopify, and she has helped make our business run smoother, faster, and has taken SO much off my plate. She’s a thinker. She doesn’t just wait to be told what to do.”
“I honestly wouldn’t be able to run my business without Chelsea! Since we started working together, my business has grown substantially, and she has played a major role in that growth. She consistently brings forward innovative business ideas, automations, and systems that help everything run more smoothly.”
“She is professional, reliable, and consistently delivers high-quality work. I highly recommend her services to anyone looking for ecommerce and back end support.”
You know it's time to hand it over.
One short call. Tell me what's eating your week, and I'll tell you honestly whether I can help.
